Consumer information
Delivery, Cancellation and Refund Terms
This page explains digital delivery, access start, cancellation, withdrawal and refunds. Mandatory consumer rights always remain protected.
Last updated: 13 September 2026Digital delivery and service start
LectureSift is a digital service with no physical delivery. The purchased plan or minute package is assigned to the verified user account after payment confirmation and required express consents. Access and usage rights appear on the Account page.
Fixed-term plans
The monthly option is a 30-day fixed term and the annual option a 365-day fixed term. Each term starts with a one-time payment and does not renew automatically. When a new term is purchased, it starts as soon as payment is confirmed; if a paid term is active then, the new term replaces it, and unused time and the current term’s plan allowance do not carry over. Because no future card charge is scheduled, no separate cancellation is needed. The remaining minutes shown for annual plans apply only to the current monthly allowance window; when a new term is purchased, the previous annual access and all future monthly allowances under it also end.
Withdrawal and start of digital service
The withdrawal period and exceptions valid for distance sales are applied according to the mandatory law of the country where the user is located. If the digital content or service is desired to start before the withdrawal period expires, the express request and the information required by law are received separately before payment. Without this consent, legal rights are not assumed to be lost.
Defective or non-functional service
If the purchased right cannot be presented due to a technical malfunction, re-performance, completion of the missing part, price reduction or refund, when applicable, are evaluated. You can report your problem via the contact form with the order reference and error detail.
Return method
Approved refunds are made to the first payment instrument whenever possible within the legal period, unless legislation or the payment provider stipulates a shorter period. The reflection period of the bank and payment institution may also be applied.
Application
In the contact form Select “Payment, cancellation or refund”; enter your account email and order reference, if available. Do not send card numbers, passwords or verification codes.